Help & Information on the Loblaw Supply Chain Vendor Portal

What is the Loblaw Supply Chain Vendor Portal?
This Portal is meant to be a collaboration space between Loblaw Supply Chain and our Vendor Community. Currently, through this Portal, Vendors can provide updates on their inbound POs, manage their contact list, view & repsond to Vendor Infractions from our DCs, submit business closures, download data postings, update their ship location's pickup window settings, and view certain WaaS data if they're part of the WaaS program. This website is best used on a desktop / laptop computer.


What is the Loblaw Transport Backhaul Program?
The Backhaul Program is Loblaw Transport group’s inbound transportation program to handle freight from Vendor Ship Locations all the way to our DCs. Loblaw Transport picks up POs from Vendor Ship Locations and will transport them to our DCs on our own trailers or through our own network of 3rd Party Carriers. There are numerous benefits associated to this program to you as a Vendor, which you can learn about in this document.


How do I use the PO Bulk Import Template?
The template is meant to be used to update a large amount of POs together. If you are only updating a few POs (i.e. less than 10 POs), simply use the regular PO Updates page to make the updates at the PO level, and leave additional comments.

1. First, download the template file in the section below. Ensure to use the latest file that is posted there.

2. Next, fill out the template based on the columns shown in it. Ensure to use the full 10-digit PO Number, even for SDM POs (e.g. instead of 1234567, use 0001234567).

3. Finally, open the PO Bulk Import page on this Portal, and upload your file. The updates may taken 5-10 minutes to sync to our system, depending on the number of POs you include in the file.

PO Bulk Import Template
Click here to get the latest PO Bulk Import Template file. Make sure to use the latest template to avoid any issues with your PO updates.
Last Updated: 2024-07-07

Contact Management User Guide
Click here to download the latest version of the Contact Management Guide. This feature is available for Super Users of a Vendor. If you are a Super User, you will see the Contact Management tab in the menu above. This guide explains how to use that feature.
Last Updated: 2024-04-01

Vendor Infractions User Guide
Click here to download the latest version of the user guide on how to manage Vendor Infractions in this Portal.
Last Updated: 2024-01-22

Business Closures User Guide
Click here to download the latest version of the user guide on how to view, create, and edit Business Closures in this Portal.
Last Updated: 2024-04-22

Effective January 8, 2024, Vendors can begin using this Vendor Portal to access Vendor Infractions, which will be available at this page.
Each week, No Show infractions for the previous week will be posted to the portal. Vendors will be able to access detailed information and make comments until the end of the week for Supply Chain Replenishment Managers (SCMs) to see.
This will eliminate the need to submit inquiries for infraction details via email. Following the week-long comment period, the compliance fines for the infractions will be processed.
This self-serve approach for information sharing and routine inquiries will also apply to other infractions reported by our DCs, such as those related to packaging or shipping.
For documentation on how to view and respond to Vendor Infractions in this Portal, click here.